Mannage professional Service level matrix

Through a single pane of glass monitoring and management platform BDT is able to deliver customizable service levels to our clients. Whether your organization is in need of complete managed services for your entire infrastructure or you require off hour resources and support, BDT can tailor a solution to your needs. Leveraging our IT Operations Platform (powered by Vistara) BDT NOC resources have a granular view into your environment with the ability to perform the following tasks:

EVENT MANAGEMENT, INCIDENT MANAGEMENT & PROACTIVE MAINTENANCE

• Single pane of glass
• Alert aggregation
• Event correlation layer
• Alert Processing Enrichment

INCIDENT MANAGEMENT

• Routine & recurring incident remediation
• Runbook development
• Runbook automation
• Application production support

PROACTIVE MAINTENANCE

APPLICATION DEPENDENCY VISIBILITY

COMPREHENSIVE VISIBILITY

METRICS, REPORTING & VISIBILITY

CLOUD COMPUTING FEATURES

• Local BDT Service Delivery Team
• Dedicated Service Delivery Managers
• Service Delivery Engineers
• Monthly Strategy and Review Reports
• Enterprise Tools
• Infrastructure Monitoring
• Client Portal Access
• 7×24 BDT Resources Staffed Network Operations Center (NOC)

FOR MORE INFORMATION CONTACT BDT MANAGED SERVICES: