Application Infrastructure Support

One of the most important ongoing technology investments you can make is in support services that keep your IT infrastructure and applications up and running smoothly, reliably and securely.

BDT’s professional services team provides support services that cover your mission-critical solutions. Among our particular areas of expertise are patch management, provisioning and security services for Microsoft Exchange, an increasingly important consideration as more professionals become mobile. Our team is also versed in a range of bringing enterprise discipline and compliance processes to emerging communications platforms including instant messaging applications.

For those seeking to offload support of certain core infrastructure components, BDT has extensive experience in systems management tasks such as configuration management, issue identification and resolution, proactive notification and paging, and performance tuning and monitoring.

MICROSOFT EXCHANGE

If keeping an e-mail server secure and running reliably is high on your company’s list of top IT priorities, but your team lacks resources or expertise to handle this task as thoroughly as you’d like, this service is tailor-made for your organization. Our team can orchestrate all aspects of Exchange server management for accounts with up to 1,000 mailboxes. Services include:

• Ongoing monitoring and proactive Tier 1 support
• Patch and upgrade management
• User provisioning and management
• Business hours help desk
• BlackBerry Enterprise Server management (additional cost)
• Spam filtering (additional cost)

If you support a mixed mail server environment, the BDT team also has experience with non-Exchange mail server protocols including POP3, IMAP (including open source applications like qmail, sendmail and Postfix) as well as mail platforms including IBM Lotus Notes, Kerio Connect and WinGate.

SYSTEM MANAGEMENT

How do you keep your physical and virtual information technology infrastructure running as smoothly and as securely as possible? By investing in systems management tools that keep tabs on your data centers, client computers, networks and mobile devices. Not just occasionally, but on an ongoing basis.

BDT’s systems management team can help collect and analyze information not just about the technology behind your business but about the policies and processes used to integrate everything from end-to-end. We’ll help monitor the health of your hardware and software, offering proactive notice when an issue arises and automating repetitive tasks that can distract your IT team from more strategic concerns. Our systems management solutions, based on popular tools from Microsoft and Nagios among others, consolidate informed insights. They also include remote support, for prompt incident resolution.

INSTANT MESSAGING

The value of instant messaging (IM) technology is readily apparent to business teams pressed for time and in need of quick answers. As this function becomes more core to enterprise communications platforms, allowing teams to ask and answer quick queries both inside and outside the corporate firewall, more businesses are opting to allow IM as another productivity tool.

BDT can help organizations extend enterprise communications options by configuring, integrating and managing leading instant messaging platforms, with an eye to corporate compliance concerns. We can also help you plan for IM as one component of your company’s broader unified communications strategy, ensuring that IM is available within voice over Internet protocol (VoIP) and videoconferencing applications for an enhanced communications experience.