Managed Services

End User Remote Helpdesk Support

FILL TECHNICAL SUPPORT GAPS, EXTEND COVERAGE HOURS

The fast-changing technology support needs of today’s increasingly mobile enterprise workforce are straining corporate helpdesks. The BDT Managed Services portfolio can ease the pressure and speed incident resolutions with flexible technical support services for enterprise end users.

BDT’s U.S.-based helpdesk support team works with client organizations to coordinate resolution of incidents that require multiple inputs from application or hardware vendors, masking the process from the end user. Combined with our other managed services, the BDT Helpdesk Support team can be proactive. The team can aid with remote analytics, deploy software patches and handle remediation of issues in the background while end users continue to work. BDT’s helpdesk services provide comprehensive support for the “Wintel†and Apple Macintosh environments.

MANAGED SERVICES FEATURES

  • Deep monitoring of a large breadth of network attached devices
  • Around-the-clock remote remediation and escalation
  • Powerful alerting engine
  • Multiple shift awareness
  • Powerful dashboard views and reporting

FOR MORE INFORMATION CONTACT BDT MANAGED SERVICES: